Privacy Policy

This Privacy Policy explains how Rentals Dubrovnik d.o.o., a vacation-rental management company and tourist agency, collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR).

Who we are

Rentals Dubrovnik d.o.o. is a vacation-rental management company and registered tourist agency based in Dubrovnik, Croatia. We act as the data controller for the personal data described below.

What personal data we collect

Depending on how you contact us and the services you request, we may collect:

• Identity data — first name, last name and email address.
• Contact data — phone number and postal address, where needed for our business cooperation.
• Payment data — where a booking requires it, payment-card details are handled and retained in line with PCI DSS security standards.

Cookies

Our website may use the following types of cookies:

• Session cookies — temporary cookies stored only while your browser is open. They support authorisation and your site settings, and are removed when you close the browser.
• Persistent cookies — cookies that remain after the browser is closed. They help us understand anonymous usage patterns (such as IP address and device), which are not linked to your personal identity.

Our site may also use third-party analytics services that set their own cookies, outside the website’s direct control. You can manage or block cookies through your browser settings.

How we share data

We only share personal data where required by law (for example, a court order or regulatory request) or with your consent.

Data retention

We keep personal data only for as long as necessary for the purposes described here. In the event of legal proceedings, retention periods may be extended for the duration of the relevant litigation.

Your rights under the GDPR

You have the right to:

• access your personal data and details of how it is processed;
• correct inaccurate or incomplete data;
• request erasure of your data (“right to be forgotten”), where applicable;
• restrict the processing of your data;
• object to processing, in particular for direct-marketing purposes;
• data portability in a structured, commonly used format;
• withdraw your consent at any time.

Contact (data controller)

Rentals Dubrovnik d.o.o. Gornji Kono 69a, 20000 Dubrovnik, Croatia Email: info@rentalsdubrovnik.com

To exercise any of your rights or ask a question about this policy, please contact us using the details above.